A few months back I bought myself a Nexus 7. I absolutely adore it. If you have played with one, you understand. One of the few add ons that I wanted was a stylus. So off to the store I went. I ended up buying a Targus Stylus for Apple iPad (that's a whole other bitch session, why companies make products specifically targeting Apple products when they work with everything) for about $14.
The stylus worked well enough, but after a month the tip fell off. Disgruntled, I went to twitter to voice my dissatisfaction. Surprisingly, they tweeted back.
The next day I checked my email and read through the instructions. They had created a return merchandise authorization, FOR A STYLUS. They also say I must ship it back via FEDEX or UPS. So I get to spend $10 shipping a $14 item back for a "FREE" replacement. This is ludicrous. I understand that they don't want to send out a free stylus to anybody that calls to complain, but how about sending a coupon for a replacement and have me take back the bad one to the point of purchase? There has to be a better way. Instead of replacing my stylus, they lost a customer. I now know that Targus does not stand behind its products, unless you are willing to pay for them a second time. What a joke.
On a happy note, I just received 10 styli for less than $3 shipped on Amazon. They work great. So long Targus.
3 months ago